Returns & Exchanges
Unused accessories / equipment can be returned for refund and must be reported within 30 days after delivery, NO exceptions. Defective accessories / equipment can be returned for exchange for the same item only for a refund and must be reported within 30 days after delivery, NO exceptions.APPAREL
Apparel can be exchanged for a different color or size or full refund within 30 days after delivery. Item must be unworn, unwashed, undamaged and unused with all original tags and packaging. We reserve the right to refuse a refund if the returned apparel does not fall within the previously listed criteria and will ask you to pay to have it returned to you.IMPORTANT!
It is the customer's responsibility to inspect and report any defects and shortages to our customer service team within 30 days after delivery. All claims reported after the 30th day will not be honored, NO exceptions.
Please contact Public Identity beforehand to ensure your request falls within the thirty days and the arrival time back to our distribution center is not counted against the time frame.
Shipping charges for the initial purchase are non-refundable.
Shipping charged for returns / exchanges are non-refundable unless there are product defects or you are shipped the incorrect item. If you wish to return / exchange any of the merchandise under the policies listed above, the return / exchange merchandise shipping fees will need to be covered by the customer, unless otherwise stated.
Shipping charges for orders that are deemed "undeliverable" by the shipping carrier are non-refundable. Please ensure correct "ship-to" address, as we do not modify shipping addresses in any way before they leave our distribution center.